Senior Client Success Partner – Retail Media

Job Description

The Senior Client Success Partner manages relationships with key advertising clients and helps them maximize the value of retail media campaigns. The role serves as a strategic contact for advertisers, translating business objectives into campaign plans, recommending appropriate advertising solutions, and coordinating execution with internal sales, analytics, media operations, and creative teams.

Responsibilities include onboarding clients, developing account strategies, monitoring campaign delivery, reviewing performance metrics, and presenting actionable insights. The partner identifies opportunities to optimize advertising spend, expand existing accounts, and introduce additional services. The position also resolves service issues, manages client expectations, maintains account documentation, and uses performance results to strengthen relationships, improve retention, and support revenue growth.